Frequently Asked Questions

About Us

What is Kukudeals?

Kukudeals is an online platform where you get a chance to win big with a small purchase.

Does Kukudeals facilitate international shipping?

Yes.

Accounts

Do I have to register in order to Purchase?

Yes, registration helps in tracking purchase entries for the campaign.

How can I create a Kukudeals account?

Simply click on ‘Login/Register’ and follow the instructions

I can’t login into my Kukudeals account. I seemed to have forgotten my password.

Don’t stress! Just click on the Forgot password button and follow instructions of retrieving it.

What all types of credit/debit cards are accepted by Kukudeals?

Kuku Deals accepts all major credit/debits cards.

Campaigns

How often are new campaigns launched on KukuDeals?

We have many campaigns running simultaneously, you will be notified on updates about all our campaigns.

Will there be an expansion in the product and prize line?

We are surely expanding! Stay tuned for our updates. Register with us to be amongst the first ones to know.

Making a Purchase

Are there any hidden charges when making a purchase?

All charges are mentioned clearly on the website prior to check out. Please consult with your bank if there are any additional charges incurred when purchasing from the website.

What are all currencies accepted by Kukudeals?

Currently we accept only UAE Dirham. You can make a purchase from Kukudeals via any bank account with any currency – however kukudeals will not be responsible for final billings which have been affected by exchange rates or fees( hidden or otherwise) as imposed by your bank.

Are the purchases made inclusive of VAT?

VAT is included in purchase price.

Can I request to cancel or refund a purchased order from Kukudeals?

All sales are deemed final. You cannot cancel any purchases made.

Kukudeals Products

What options do I have if I don’t want the purchased item?

Kukudeals is partnered with a Charity organisation. You have the option to donate your purchased item to the charity and get an extra entry to the draw.

Kukudeals Prizes

What is the process involved in the collection of my Kukudeals prize?

We will send you an email with instructions for collection. For more details, please refer to the ‘Draw Terms and Conditions’

What if I don’t wish to be published that I have won the prize from Kukudeals? As stated in the ‘Draw Terms and Conditions’.

Kukudeals holds the right to use the winner’s image, name and all statements made across their marketing channels (physical/Digital).

How will I be notified about the status of the campaigns: Coming Soon/Launched/Ending/Closed?

Kukudeals will notify all registered users via Push Notifications or email on the status of each campaign.

If I am unable to collect the prize, can I send someone else to collect it on my behalf?

The individual must hold a Power of Attorney to collect the price on your behalf with a valid passport or Emirates ID.

How can I view the winners of the previous Kukudeals campaigns?

All winners are updated on our social media channels and website.(Is there a tab for winners on the website) - This can be one slide of on the home page. Kuku Deals Winners

Security

Are all my personal details including card details secure on Kukudeals?

Kukudeals does not store any sensitive information related to credit/debit cards, all card information is stored on the secure payment gateway and the bank’s secure server.

Will Kukudeals spam me with unrelated information/offers?

Nope. Kukudeals will only notify you about campaign status and information of the items you have purchased.

Inquiries/career

For career inquiries, please send us an email to support@kukudeals.com

Need to ask us something?

Please send us an email to support@kukudeals.com